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I have bought a lot of rings with matching pendants and earrings. I love how they looked when I received them. After wearing just a few times they are now missing stones. They will do nothing for you if you don't purchase the extra insurance for them. Now I have earrings and pendants but no rings, I have at least four rings missing stones. Ver disappointed! Paula Bewley
Tip for consumers:
That the stones would fall out for sure and there’s no help when that happens
Products used:
Earrings and necklaces
Paula B.'s review of JTV earned 14 Very Helpful votes
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Hello Paula, we do apologize about the experience that you have had with us. We can have the items repaired for you, and we do offer a repair service outside of the JewelSafe Warranty. We do apologize about the confusion. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. We hope that we can make this right for you, we do apologize again about your experience.