Paula C.

After years of using Hotels.com, I finally wised up and looked at a couple of the web sites of the featured hotels. All of their prices were well below those listed on Hotels.com.
I was really surprised and disappointed. From now on when visiting an unknown area, I will look on Hotels.com for the hotels in that area and then go directly to the hotel and book my room.

Maybe I am stupid and read the billing incorrectly, but... OOPS
I was stupid and read the billing from the hotel incorrectly! I am just now changing the poor rating to a higher overall rating.
The program is okay.
You will pay a slightly higher room rate + the $5 using this service, but it is still an easy way to find out the hotels that provide this parking service. If you want to take the time to call each of the hotels individually and save the money, that is your choice.
Just be sure you understand the billing and notice it will not show up on the bill at the hotel. Neither will anyone at the hotel be able to explain it to you.