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Paul B.

Contributor Level

Total Points
80

1 Review by Paul

  • Victoria's Secret

12/22/23

VS once made being naughty nice. Order promised for Xmas 9 days prior was messed up so many times it won't get here. I learned it would be late so they had me pay 2nd time and promised overnight. Nope I called 5 days before Xmas. Hung up on and disconnected 5x. In my bag they changed size from XS to XL with no notice. No class and no customer service. Never again!

Tip for consumers:
A reputable company would have stepped in at any of these steps to at least attempt to make things right but they are so disfunctional that they can't even deliver on the most basic of needs.

Products used:
none, they couldn't make any of their shipping dates and I learned that they had changed the sizes without telling me. We will never shop here again after decades of being a good customer they don't care. Their offshore customer service is anything but service.

Service
Value
Shipping

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