Last August I ordered a pair of 5.11 boots from Galls. They soon sent me an email saying that the order was delayed. Then they proceeded to keep sending me thse delay emails about every 2-3 weeks. Finally I got exasperated and wrote to customer service. No reply. I wrote again. No reply. Again. No reply.
Eventually, some months later, I got a reply that said, "Sorry, we kinda dropped the ball. You can have 20% off on another order." And the boot order was still delayed.
No way was I going to order anything else from them. So I just waited. Now today, about 5 months later, they've cancelled the order.
Never ever buy anything from Galls. This is a very bad company.