Paul C.

If you value your item then please don't use these guys.

I sent a set of ceramics, very well packaged and cushioned, to an eBay buyer recently. They were boxed securely, wrapped individually in bubblewrap and separated and cushioned with shredded cardboard and other cushioning materials. I took out the DPD Local 'insurance' to the max value of £50 to cover any loss or damage, and sent off by dropping at one of their parcel shops.

Every one of the 6 Toby Jugs inside was smashed when the box was delivered to the buyer. Bad enough you'd think, but then they wriggle out of paying compensation as described as they say now that 'ceramics' are a 'prohibited item'.

I used DPD Local as they were one of the three carriers listed when the eBay sale completed, by eBay.

These guys are not only negligent and irresponsible in handling parcels, but read their small print VERY carefully if you think they will compensate you for anything they damage. They likely will wriggle out of that. I'd just avoid using them to transport anything you value and which might not work if they throw it about. Safer to find a more professional shipper. Good luck if you do decide to risk it - they're cheap, and the old adage applies - you get what you pay for.

Ripping off a dead bloke! Poor show Sainsburys!
My 94 year old father in law died of cancer on Tuesday. Sainsburys had happily cancelled his delivery pass bought at the end of November 2021, when contacted on 11 March after he'd been moved to care. They said they'd issue a refund for the unused portion, in line with their guarantee that no delivery pass customer will lose out if they don't realise the full value of their annual pass. Now, and having not issued any refund, they categorically refuse to issue a refund OR to reinstate the pass (so we can either use it ourselves or so it runs to the end of its term and they have to refund the unused charge. Incredibly callous customer 'service' - and all so they can screw his estate out of around 40 quid. If they're that hard up then they're in serious danger of bankruptcy. Truly the pits of the UK grocery industry. (We and the rest of our family moving to Ocado on basis of their attitude and this experience.