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Paul C.

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1 Review by Paul

Drum Factory Direct

  • Drum Factory Direct

“I ordered some high end stuff from this site”
4/8/10

I ordered some high end stuff from this site. There was an issue with the factory being out of stock, I received an email from their customer service, asking what I wanted to do, and the customer service person, offered a solution to the problem that worked out for both of us. They made sure I still received my shipment right on time. To me it is not when everything is normal as it should be that one can see if you are dealing with a good and reputable company. It is when things get messed up that you can see who cares and who doesn't.

These folks are top notch. A+ prices are fair, shipping was free, and I found them to be very helpful and kind when there was an issue. I will be doing business with them again for sure.

Paul

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