Paulette L.

I purchased a refrigerator and a stove at the Brick store it Whitby. The Stove was delivered with no issues although I found that the delivery guys ( one specifically) was very rude. We said hello with no response. I figured he probably doesn't speak English. They are South Asian descent.
The refrigerator was scheduled for deliver a week later. Two South Asian guys came again. They did their measurement and told me the depth of the fridge was about 5cm deeper than my current fridge and would hang out further. I asked them to bring it in for me to see the difference and they advised me that if they brought it inside, they would have to leave it. They mentioned no issue bringing the fridge into the house through the front door. Keep in mind I did take my current measurements to the store and spoke with the sales associate before making the purchase. They spoke with someone at the dispatching office and she ( on speaker for me to hear) told them I was "too much." They left with the fridge. We went back to the store, spent about 30 minutes with the manager and sales associate and they agreed the same size fridge is fine for my space if am ok with it taking up a bit more space. The delivery was rescheduled and 2 South Asian guys came again. Same situation, this time I had my partner with me who had accompany me to the Brick to speak with the team. When the delivery guys arrived, my partner was not present but on his way home. They told me the fridge would not be able to pass the sink area, I told them we had done the measurements and everything was fine. My partner camein and their story changed. Now it was the front door that was too small. My door is a standard door for a 2000sq foot home. He measured it and showed them it can fit with some adjustment or we can remove the door. Again, they call the dispatch speaking in their language. Out came a waiver for me to sign for potential damage. I refused to sign it because the door was not an issue for the first set of delivery guys, nor was it an issue when they first came in. The width of the fridge is the same as the fridge They would be removing which they confirmed is "not a problem." Because I would not sign the waiver taking responsibility for a fridge that for all I know could already be scratched/damaged the left without making the delivery. The Brick use to be a reputable place with good service. However, service is poor with no customer service. As far as I can see it is being run like a 3rd word country with people that (a) has no customer service skills, (b) the people making the delivery has no respect for women— again, this is normal in their country. There is no one to lodge your complaints to because the dispatched and deliver guys are the same, speaking in their languages and have no respect for you the customer. I don't feel like am living in Canada. I feel like am living in South Asia and they have no respect for the Canadian culture. They are in to make fast money. Not giving respect and good service. Wake up Brick! You are running your business into the ground and will close your doors if you do not live up to Canadian standard and hire the right people who treats others with respect and not just dropping things iff, running from one place to the other piling up money. Where are all the other nationality who delivers? Where is the diversity in your delivery personnel Brick? Open your eyes Brick! You've lost me as a client for sure! I am sure I am not the only person experiencing this total disrespect that you are allowing.