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I booked a car in Maui over Thanksgiving months ahead. After the fires there all the prices had dramatically reduced. I asked Wisecars to cancel so I could rebook something cheaper and they offered instead a much better rate that I could not match elsewhere. I checked this was an all inclusive rate and they confirmed in writing that it was and there was nothing to pay at collection. When I tried to collect the car Thrifty said there was $350 to pay and after we argued for a while they said they would match the quoted price and I collected the car, thinking we were good. Of course when I returned the car Thrifty just billed my credit card $350 and their support team were not interested to help me. I went back to Wisecars and raised a case. I took them 8 weeks to complete it but I got a refund for the over charge. There are plenty of issues with car rental companies and although I could have preferred not to have any issue I am impressed with Wisecars honoring the rate they quoted and will happily book with them in the future.
Tip for consumers:
Ensure you get the amount at pickup in writing. This is what they honored for me.
Products used:
Car Rental
I was moving from Texas to the mountains in Colorado. I booked a u-pack and though complicated it seemed like a good value compared to regular moving companies. The issue with U-pack is that it would not deliver the container outside Denver and so after I booked it I had to find another moving company to collect from the u-pack location in Denver and complete the final leg of the journey. As I tried to arrange this and packers in Texas I found a regular moving company at a similar price and it was much simpler. U-Pack had offered free cancellation understanding that I needed to make these other arrangements. When I called u-pack they said they had already cancelled my booking because their Denver location was full. They admitted they had not tried to contact me and so I could have booked movers at both ends of the trip only to discover on the day that u-pack did not deliver the container. Be warned if you book u-pack that you proactively check that your booking doesn't get cancelled by them
Incorrect sizing and awful returns process. Do no use this company they don't use US sizes and if they provide the wrong size you have to pay for the return shipping to the UK
Paul H.'s review of SportsDirect earned 2 Very Helpful votes
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Dear Paul,
Thank you for sharing your experience with us, and we appreciate your understanding throughout the process. We are genuinely sorry for the inconvenience you faced with Thrifty during your car rental in Maui.
It's disheartening to hear about the unexpected charges, and we understand the frustration it caused. We are pleased that our team could assist you in resolving the issue, even though it took longer than expected. Your patience and cooperation were truly appreciated.
We value your positive feedback regarding Wisecars honoring the quoted rate and providing a satisfactory resolution. We are committed to continuously improving our services, and your insights contribute significantly to that effort.
If you decide to book with us in the future, rest assured that we will strive to make your experience seamless and trouble-free. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out.
Thank you for your understanding and for considering Wisecars for your future bookings.
Kind regards,
Rachel from Wisecars