Picture and sound on my TV kept cutting off and problems with streaming from my blu ray player. Tech expert gave helpful information, with options, on how to correct these problems on my old (2012) smart TV. Almost no waiting time to reach the tech person. No pressure to buy anything. Just straight information, un-rushed, and in clear language provided to me, a totally non-tech person. Greatly appreciated, especially after having completely negative experiences with other big box retailers.