I won two auctions for 'e-certificates' two months ago. I have received only two 'e-mail codes' that they state can be exchanged for GIFT CERTIFICATES of my choice from a list furnished by them. I selected a firm on that list only to have them remove that firm from the list! They say thet their 'e-mail codes' can be used on third party sites but that is not true - they are not accepted! Their 'e-mail codes' cannot be used by third parties and are useless as gifts. BigDeal will not allow me to file any 'problem reports' any longer. I have been unable to find any phone number where I can discuss this problem with a live person. They just refuse to ship my won items and close all complaints filed as'problem solved'and refuse to permit any new problem complaints!