I have unfortunately haven't done my due diligence and went ahead with the purchase of an eCommerce website. This company is not based in the US or UK. If you send them an email with read ticket it will come back with a time zone of Pakistan/India.
They are incompetent, have not got a clue about websites.
They have taken the money never provided an invoice. Somehow I have managed to get back £200. I am taking legal actions and try to find these people / to get their websites closed.