Paweł J.

On August 9,2023, I made a purchase of USDT cryptocurrency using ZEN cards. ZEN account debit amount PLN 4,500 / amount of purchased stable coins 1093,423USDT.
A moment after the purchase, I tried to collect the purchased USDT and transfer it to the private wallet. Gate.io has blocked my funds purchased from them and is preventing me from doing so payment of USDT purchased from them.
I would like to add that I have undergone full KYC3 verification on this exchange.
Despite this, in order to unblock the funds, the exchange requested bank statements from me and credit card selfies.
I provided them with the required documents, but still the funds have not been released a the exchange avoids contact.
Worst of all is the fact that it was delivered to them by e-mail, the documents were made publicly available on the exchange's website.
Anyone in the world, even without having to log in to the exchange, can download them.
In the following days, I intervened many times by writing tickets. In addition I joined the gate.io group on telegram. In this group, I met people who have similar problems and wait for the money stolen from them 2 weeks or so half a year with no results.
The situation these thieves create is analogous to, for example, this one. I come to the car dealership and buy a car. I pay cash at the cash register. Then the salesman says he won't give me the car until I provide my bank statements, photos etc. I deliver all of that. Then the car dealer posted my papers on the board and still refuses to release the car. Simple plain theft. Only then can you come with the police. It's harder here.
Stay away from these scammers.