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Paxtenne F.

Contributor Level

Total Points
80

1 Review by Paxtenne

  • Avis

1/25/24

I was quoted $300.
They told me it would be an extra $300 for taxes and fees.
Another $300 for being underage (I had to re-explain my age and have them look at my license in their hand to get this charge removed).
Another $300 deposit.
I was told they would charge me the $300 deposit now then settle up at the end. (I assumed that meant they'd charge me only $300 right then).
They gave me a bill for $600.
They took $900 out of my account.
Then they gave me a car with a dired flyer stuck to the windshield.
They will not give me my deposit back until days after my vacation so my trip was essentially ruined. Upon posting my review Avis customer service contacted me. Outcome of contact by Avis customer service came out to condescending email letting me know they will email my receipt to me...so, no improvement on customer service or predatory business practices.
UPDATE-
I was contacted again and told all additional charges would be refunded to me. I have not received this refund yet but I have faith in the company's dedication to their word.

Products used:
Car rental.

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