UPDATE: After I posted this review I was contacted by a very helpful representative from FLIR, the parent company of Lorex. Jenny was very helpful and has resolved our cable issue. While Jenny was awesome, it really shouldn't have taken a negative post on Sitejabber for Lorex to take it's customer service seriously.
We have had Lorex outdoor surveillance cameras for about a year. During a recent rain storm, a cable on one of the cameras was damaged by water (why an outdoor product can't withstand rain is a mystery). My husband tried to contact Lorex to find out where to get a replacement cable but was either put on hold for ages or never got a requested call back. The one time he finally got thru, he was rudely told to try eBay or Costco! Why sell something you won't support? We have to go to an auction site to try and find a part!?! Just as an fyi, Costco doesn't sell parts!
When my husband asked to speak with a manager he was put on hold and ignored. We've also tried emailing consumer support only to be told we reached the wrong department - no offer to redirect our message.
We are now left with a camera that is useless because we can't get a cable.