I purchased a refrigerator 11 months ago and the LG went out before the one-year's warranty went out on the product and it has been hard to get someone to come and replace the refrigerator. I have lost all of my food and medications that were in the refrigerator and the freezer. I still don't have any idea when someone will come and take care of this problem. The reps can't even give me a date or time. Brand new refrigerator.