I ordered a pair of glasses on March 3,2018 and paid $647.68. It is July 17,2019 and I have never received my glasses nor have I received the refund that I have repeatedly requested. Complaints with the BBB and the New York Attorney General have been filed. Kevin Marks, Manager, wrote to me and stated he would make this right for me. I have called, emailed, sent IMs on their Facebook page (now offline) and have received no response, no glasses, no refund. I will be exercising my next option which is to sue Glassesetc.com. If you have had a problem with them and are out money, contact me and join my lawsuit at *******@gmail.com.