Persephone D.

It all started with me accidentally putting a typo in my address. I emailed them RIGHT AWAY (since these people dont believe in helping customers over the telephone) and explained the situation. Their response was they ship out orders ASAP so they cannot make changes to orders that happen on payless website.

Fast forward a few emails later (this was over probably a week because they take hours to respond) they tell me I have to ask UPS to change address. So I did and UPS tell me they cant do so UNLESS payless confirms address change before hand (SERIOUSLY?!)

So I wrote payless another email explaining that to them... their response THE SAME AUTOMATED BULLCRAP EMAIL AS BEFORE. They are unable to change address on website orders blah blah blah. At this point I'm done so i gave them a little piece of my mind.

The address mysteriously changed on the UPS website and is now correct after I did that. So fast forward to 2 days later (when I get the shoes). I open the box, excited because the shoes were finally a nice pair of velcro shoes for my 2 year old boy... THEY SENT ME THE WRONG DAM SHOES! NOT EVEN MY SIZE TO TOP OT OFF...

PAYLESS IF YOU ARE READING THIS YOUR CUSTOMER SERVICE SUCKS $#*!! ITS ALSO 2020, IF YOU DIDNT KNOW... GET A DAM TELEPHONE YOU BUNCH OF DAM COMMUNISTS! ‍ (not mad... just really wanted those shoes and to be done dealing with these people lol)

DONT WASTE YOUR TIME!