Peta J.

I recently ordered 8 dresses from Koan Daily for the first time. They arrived and I was severely disappointed with the bad quality of the fit, fabric and styles.
Not only that, the dress which was the ONLY reason I had placed the order in the beginning was not in my parcel - yet I had been charged.
Through several attempts with Customer Service (who conveniently appeared not to understand English too well) I tried to point out the mistake and sent through proof of the order - proof of confirmation.
Yet, customer service, carries on denying all knowledge.
There are better websites out there where the orders are handled more efficiently, effectively and timeously - I would caution EVERYONE from using this platform to buy clothes as they do not correct mistakes.
I will clearly lose my money on the dress not included.