Petar V.

I was moving overseas in January and flew to Edinburgh just to pack up my stuff from my flat. DPD local took 3 boxes of literally everything that I own and I was later told that because of Brexit, it couldn't have been delivered but they picked it up anyways. After this, my parcels got lost and I have been begging them for months to find them. Two of the boxes came back but the third remained lost. Now, in May, they told me the third box had been found but since the parcel was damaged, it got "disposed of", after me writing to them every week for 6 months! Now they never answer my emails and I still haven't received any money from my claim. They also made me prove the value of whatever I was sending, even though they had collected the insurance money beforehand without mentioning this "proof of value" requirement anywhere obvious. This box contained personal things that meant a lot to me that I couldn't bring on a plane.
DPD kept lying to me about what was going on with my parcel and that they will reach out to me but they never did! I also submitted a 100 page PDF with invoices for most of my things that I had purchased online but they returned it saying they need more supporting evidence. I had to reach out to support again via the live chat to have that changed. They keep telling me to be patient and that the claim will take time because "it's high value", yet they threw my stuff in the bin (or so they say), for whatever reason, knowing full-well that I am looking for it. It actually never left Scotland.

I've used them before and my parcel arrived broken with half the stuff missing and they didn't even allow me to make a claim.

Avoid at all costs!