Do not order from this company. They have no physical address and they only communicate thru email. They don't honor their return/exchange policy. They say if your shoes are ordered within the U.S. they will send you a return form. WARNING! NONE OF THEIR SHOES COME FROM INSIDE THE U.S.! All from China! Horrible customer service. The shoes I ordered say 9.5, which is what I wear, but the shoes are a good shoe size and a half smaller an (8) than any other MBT shoes I own.