Peter A.

I (stupidly) checked GPSOutlets' authenticity after placing my order for a Garmin watch. After seeing the reviews on sitejabber I immediately attempted to cancel. It is still early days but I think I've successfully done that, so here is what I've done:

'Which' had useful information available here: https://www.which.co.uk/consumer-rights/advice/how-do-i-cancel-an-online-order?gclid=CjwKCAiAudD_BRBXEiwAudakX442QRrehesDlYy0kvUL91eQNNC4eY0oLP9sEU2ahCZrHwXGw79MOhoC2UQQAvD_BwE

I used the letter template to outline my rights and request a cancellation of the order.
I then received a call (No Caller ID) from a member of the GPSOutlets team who offered me an upsell (extended warranty and screen cover). I said I'd like to cancel the order and referenced the email I'd sent. He said he will action this. I emailed again to confirm I had spoken to a member of the team and requested confirmation. I then received an email confirming cancellation.

Fingers crossed the money is not taken from my credit card. All I can do now is wait.

To confirm, the person I spoke to on the phone was polite and helpful. I decided to cancel only because of the reviews on sitejabber.