I used Airfare.com to book a round trip to New Zealand and worked ONLY with Airfare.com. No other travel agency was involved. The fare was decent in comparison to others. The charge to my credit card did not occur until the arrangements with United and Air New Zealand were completed. I had read other reviews about Airfare.com AFTER using it to book my flight and became very nervous about what might happen. What did happen? Nothing, except I had a seamless process occur, including an emailed itinerary shortly after booking. The only other thing I did was to select my seats, directly with ANZ.