I recently purchased a ticket for the Everton Vs Man Utd semi final. The ticket was expensive but It was a similar price to the other resale sights, that had tickets for the Everton section. They sent the ticket special delivery to arrive by 1 pm the day before the game, which was fine. When 1pm no ticket arrived I got in touch with Royal Mail and they informed me that they had misplaced the ticket. I got hold of kix and they said that they would get me another ticket they contacted me with a phone number where I could arrange pick up of the ticket. At this point I thought this sounds dodgy but turned up at the arranged meet up spot and the gentleman was there with my ticket. All worked fine and in the Everton section so I have nothing but thanks to the guys at kix for the transaction.