Peter N.

Mr Nguyen, I personally was call monitoring our customer service agent at the time when you called in to speak with us. I feel that you review is unfair. You are currently in an agreement for the supply of telecom and broadband services. The speeds that we state are "upto" 20 meg but this purely depends on the quality of the BT line and the distance from the exchange that your property is. We have performed multiple line tests on the line which have indicated that there does not seem to be a problem with the copper cabling into your address. We advised on the call that we are more than happy to send an engineer to the property to investigate this further but there may be a charge associated with this if there was found to be a fault with your equipment or anything that could be affecting the speeds that we have no control over, for e.g. an extension cable being used. The charges that are associated with engineers are beyond our control and are from BT Openreach. Any telecom provider that runs on the BT network will face the problem with line speeds due to line quality and how far you are from the exchange. We have checked to see if you can have the broadband upgraded to fibre but its still not availible in your area either. We want to get this sorted for you and to resolve the issue. I have escalated this to our customer services manager to give you a call and to get something sorted for you. Regards Liam Unitel Direct Group