Peter P.

Reader will find a lot interesting articles from IPVM. https://ipvm.com/search?query=Lorex+China+
Better Business Bureau information about Lorex complaints:
https://www.bbb.org/ca/on/markham/profile/security-cameras/lorex-technology-inc-*******311/customer-reviews
Personally, I had a bad online purchase experiences with Lorex. Deceptive sales method,
Breach contract of sales. False advertising (Lorex attempts to revise a lower grade camera instead
The one on their advertising after input a purchase order) * Late shipping. * No representative or salesperson will either email or notify their customer in any services. You must keep on calling them until someone may answer. After an approved RMA return merchandise and Proof of Delivery, Lorex attempts to deny or put you in denied status even the merchandise already delivered in their warehouse by Proof of Receipt. Whereas, the merchandise still in the sealed boxes and never been opened. We read the outside label of merchandise and found it is not the same merchandise number. Therefore request to return within their imposed 60 days free return, full return policy. The catch is, we did call their customer services inquired within the shipment after late for weeks. Lorex answer, this IP camera model LNB9232S 4K (CNV) 8.51 MP image sensor 30fps audio is not available and the salesperson attempted to convince us as the buyer to accept some other low-ended model without the features of LNB9232S IP camera. Lorex said, it is a back order, may available on April-2020. (It is a sneaky deceptive method in order getting the customer agree to accept whatever they supply.) At the meantime, we found the same model LNB9232S is available on Amazon by the Seller named as Lorex too. What the heck is going on? Lorex told me that this model LNB9232S is not available in back order but available in Amazon. After third attempt to call Lorex, they agrees to delivery according what their advertising stated. * A 25% discount on Black Friday, not an opened box non-returnable product, we already fully paid. On date of January 15th, 2020, we go online access to our Lorex account and found all approved returned to their warehouse merchandise has been under status of denied. They do not send either email nor call us neither. The only explanation; Lorex expected their customer may pass
Their deadline. It is an indication that they may refuse to made full refund to the customer.
Company has major management problem services and keep their promise under advertisign.
Read their Term of Sales before purchasing. My problem with them has not been resolve yet.
We have all the evidence in facts, time guideline, logs in communication with Lorex. After we
Have such a bad experiences with them. At later, we found articles on Lorex, Dahua, Hikvision
Plus you may interest to know what is going on with the China made surveillance camera,
Which is easy being hacked under the cloud or under WiFi. It is a national security threat letting
The communists China govt made surveillance camera spying us and the world. It is not an
Emotion expression, it is a true hard to believe story. Read more stories in Hong Kong, Please