As with all new services, educating consumers and arming them with appropriate expectations is key. Much of the criticism penny auctions receive stems from the fact that few people win and everyone expects to get a great deal without much effort. Noone can fault the auction sites for channeling these human needs. It's called business. It is up to consumers to educate themselves by doing their homework, such as checking out review sites like http://www.pennyauctionguide.com. It's just like everything in life: luck favors the prepared.