Verizon, makes there employees push products to customer, so they can get a commission. I called them several years ago to remove this second line product that didn't work properly because it made a static sound & they told me I couldn't remove it because I was in contact so stupid me paid on it for several years also ask employees agent to have this line removed & when canceling service, had texts a chat to investigate, why they never removed my service when, I called to have it terminated! But never got help.