Philimina L.

We’re sorry that there seems to be a problem with your file, and would like to look more into the matter. Please reach out to our support team by filing a support ticket at: https://www.grandtetonprofessionals.com/support/ and a member of our management team will be happy to perform a full audit on your file in order to best assist you.

In most cases our support management team is available Monday - Friday 9am to 8pm EST time. For general questions including status updates, and billing questions you may additionally reach out to our call center by calling us at 203-989-0965. 24/7/365.

Gretchen
Brand Ambassador

Good day Philimina,

Our team has been trying to reach you for quite some time. Your credit monitoring is inactive, and contrary to your statements above, our escalations department has attempted to work with you on numerous occasions to get you a resolution however, you have consistently refused their assistance, and attempts to rectify the status of your file.

While our team would be more than happy to assist you, your communication and cooperation with those that you speak with at Grand Teton Professionals is imperative to the success of the program. Therefore, even though our team has and continues to try to resolve this matter with you this has been fully endorsed to our upper management team to take the next actions in order to obtain a resolution for all parties involved while we continue to try and work with you to assist you. Please work with our upper management team to resolve this, and answer or respond to their requests as appropriate.

Best Regards,

Gretchen
Brand Ambassador
Grand Teton Professionals.

Hi Philimina,

We're sorry that you feel that the team has not assisted you however, our records indicated that on numerous occasions since January 2019 when your 1st dispute round came back, our team has attempted to reach out to you, emails have been written, voicemails have been left, and in one round our team was able to remove 3 out of the 6 items items however, your refusal to work with numerous team members including members of upper management and our Escalations department have made it impossible for our team to continue with the process therefore, your file was placed on hold.

While we value your business, and understand that you are frustrated, please know that our team is very much so committed to assisting you with the process, and additionally, committed to fulfilling our guarantee to keep fighting until all negative items are removed. If you so choose to re-start your service, and re-activate your credit monitoring credentials while agreeing to calmly work with the team our staff would be more than happy to continue assisting you.

Best Regards,

Gretchen
Brand Ambassador
Grand Teton Professionals.

Hi Philimina,

After speaking with our support and upper management team regarding your client file. You purchased our Deletion Expert service and then canceled your service after your first round of disputes were completed. You additionally purchased tradelines to help improve your credit scores however, you discontinued your credit monitoring service in which needs to be active prior to allocating any tradelines to you for posting as we need to make sure there are no active fraud alerts on your profile, and need to see where your scores are prior to the allocation.

As our management team has attempted to explain to you on several occasions since your first communication with them on 12/29/18 Tradelines will not be allocated to you until after the Deletion Expert process is complete as the fraud alert on your credit report due to the dispute process prevents tradelines from posting.

Our Top Tradelines and escalations team would be happy to assist you and answer any questions that you may have regarding the correct process. Please feel free to call our Top Tradelines team at 203-443-8695 with any further questions.

Best Regards,

Gretchen
Brand Ambassador