Philip 'PJ' B.

"Purchased" an Apple Pencil 2 yesterday in the duty free store at Sydney International Airport.

The guy who served me was a bit perturbed that the box was not plastic-wrapped, as per all Apple products, so he checked the barcode at the counter to make sure it was definitely an Apple Pencil 2. He confirmed that it was. I did not think much of it, so paid my money gladly and then boarded my flight to Indonesia. None of the displayed Apple items in boxes had their plastic wrap in tact, by the way.

Lo and behold, I open the box today and guess what - no f'ing Apple Pencil 2 in the box. Totally f'd my plans for certain parts of my working remotely plans.

So, there are only two possibilities - someone had stolen the Pencil from the box (not likely as every Apple product box was missing its plastic wrap) or the incompetent store owners/staff/whomever, deliberately and routinely open and remove Apple Products from their display boxes to prevent theft.

My feeling is, the latter is the truth.

Luckily, I paid with Amex and have my receipts, so will be issuing a chargeback when the charge finalises. Have contacted the store directly and told them in no uncertain terms (profanity included), how unimpressed I am by the complete and utter "F" up.

Worse part is, if I had been more organised before my travels I could have bought the pencil cheaper at Officeworks $186 vs $209 and, the so-called "duty-free" prices at JB in the Sydney International Airport are just the same as their standard in-store prices - they just don't include GST, but you still pay exactly the same price. Duty-free my $#*!.

Cannot stress enough to readers that if you are buying from these clowns, check the product is actually in the box. I feel like a $#*!head for not doing just that.