I ordered a pair of hokas and they were sent to me in a box that looked as though it had already been returned multiple times. The left shoe was defective and painfully unwearable. The customer service was awful. I basically had to jump through hoops just to return a defective product that should not have been sent to me in the first place. Don't waste your time with this company. Use Zappos shoes instead or go to a brick and mortar running shop