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Phillip H.

Contributor Level

Total Points
80

1 Review by Phillip

  • ID.me

10/2/22
Verified purchase

1 entered email.
2 received text message with verification code.
3 entered verification code.
4 received text message instructing me to take a selfie. Not allowed to wear reading glasses, so instructions were hard to read.
5 selfie approved after about 15 seconds. Then allowed to enter my transaction.
6 received two text messages telling me to reply if I think this sequence was fraudulent. If I was committing fraud, I obviously would not reply, so these seem useless.

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Olivia C. – ID.me Rep

Hello Phillip! Thank you for your feedback regarding the identity verification process as we are constantly trying to improve our member experience. Thank you for your review of ID.me. -ID.me Social Response Team

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