Phil S.

The process of recovering 779.38$ has become a deep hole with no solution: It started with the following email and then a phone call.
"It concerns an old trading account, which has come in to our recovery department. You have a positive balance of 779.38$‎ that needs to be closed.

Best regards,

Steven Ruby, ACCM"

Stay away from communication with Steven Ruby, Daniel Miller or Gabriel Fridman. These people are professional scammers. They make everything sound so easy. They will make promises that everything will be fine tomorrow but tomorrow will bring requests for more money in order to have your money released from the blockchain.

I give one star because that's the lowest one shown. My honest rating is minus 10!

I opened the account, with coaching from one of Altercoin's Senior Financial Advisors, on September 5,2023

I was told that only 10% of the equity in the account would be exposed to the market in the event of negative trades resulting in a loss.
Exposure - 10% of equity
Stop loss - 10% out of the 10% exposure to market

From Sept 6 – Oct 23,2023 it appeared that everything was working as I was told.

Then on October 27,2023 it appears that 100% of the equity was exposed to the market including a trade in USOIL that I don't recall discussing with the Advisor.

It appears to me that somehow I was setup to lose 100% of the equity in the account and I'm wondering how this could have happened with the 10% rule in place, which would not have exposed 100% of the equity to the market trades.

The the Advisor handling the account was changed and the advice of the new advisor was to put more money in to solve the problem.

The Customer Support doesn't respond to email and no one answers when I call the Tel # on their website.

If you want to lose money this is a prefect way to be scammed. Stay away!