Phinee C.

I purchased the wigs due to loosing my hair after chemotherapy.
Upon the understanding Wigsmart was a UK company I bought two wigs, I ordered honey blond in standard size's. On arrival one of them was dark brown and the other was at least two inches bigger than what I ordered. They also looked like what one would buy for fancy dress.
I was offered replacements but declined when I was told I would have to return them to China.
It took at least twenty emails to actually make them understand I was determined to get a full refund, due to their bad service.
They refunded my money less £40 handling fees. I persisted on a full refund and threatened them I was going to report them to PayPal. Eventuality they stopped replying to my emails, so I took the matter up with Paypal and received a full refund.
However I lost the £15.00 I paid to return them to China but I considered it a small loss in the circumstances.
Avoid these horrible people, their website looks very professional but they're just a bunch of cheats. Incidently the returns address in China turned out to be a cheap backstreet hotel room. "I Googled it"