Phoenyx P.

We were very excited to be welcoming two puppies into our family this year. We started this journey back in February when we pre-purchased our puppies from Wolf Dogs https://www.facebook.com/wolfhybrids/

I had been following the page for years and decided to go with them.

They were set to be born late April and early May. We gladly picked out our puppies and were going to be welcoming them home in early June.

This came to a hault when issues for the breeder came up. (1) Her family member was seriously ill, (2) two weeks later there was a complication with that, (3) her van broke down, then she had health problems of her own two times after that along with a friend dying (4 & 5). Every single time I was very understanding. I even tried to help by finding resources for her. We were asked to switch puppies in June after she had told us that our original puppies were not properly socialized due to issues 1 & 2.

We switched puppies and were promised the full experience of them being born and lots of pictures which never happened because of issues 3 - 5.

The time came for me to set up transport. I could go with a reputable company (Arete) or the breeder for a lesser price. Both were still expensive, but I chose her because I knew the puppies would be comfortable around her. We even had a back up plan of her husband and daughter driving them to us if her health wasn't doing well.

On July 26th, I received an email with issue 5 stating that she couldn't deliver due to her doctor saying she couldn't drive. She requested that we pick up the puppies. I then tried calling, emailing, and messaging on Facebook and Snapchat from July 26th to present day multiple times a day to figure it out. I had Arete who said they could transport at two different dates but we needed the breeder to agree to a time and location. No answer every time.

Finally I sent a request for the amount of money we had paid for the puppies and transport on the app we had been using for payments with the note "for puppies - we needed answers to try to help". She then responds on August 1st via email saying I'm an awful person for requesting a refund and not being more understanding. She said she hopes that I never have bad health issues or someone I love die and have to deal with someone like me. Mind you in every email and text I wrote, I gave my condolences and asked to set up a pick up time with her. I replied and said I don't want the refund (canceled it on the app as well) and that I just want to pick up the puppies I paid for. She wouldn't respond to that email and sent a new one. She accused me of constantly asking her for money she didn't have and that she would have to sell the puppies before I could even get a fraction of the refund instead of the amount I paid.

I sent several emails that had just the header line filled out that I don't want a refund and that I would come pick up my puppies if only she gave me an address and time she would be there. I haven't gotten any response since. My husband and I have sent follow up emails and calls with no answers.

I am writing this as a last ditch effort to get her attention BUT also as a warning to others that this is how she is treating customers. I did some digging and have since found on BBB that she has done this in the past as well. We feel foolish for allowing this to happen to us.