I truly do not know how anyone can rate lululemon below 5 stars. You can return pants from ten years ago without proof of sale and get a store balance. I do not know any other place that does that. If you have any issues, the customer service will help you and they are truly AMAZING. If there is an inconvenience, they will send you a store balance JUST for the inconvenience. You have pants with a hole or bad pilling? Send them back (or return in store) and get a complete refund (store credit). Like I said, they can be second hand, from a thrift shop, or gifted, they will give you store credit if there is anything wrong with the product. Products are 10/10 quality, and with their policies, you can not say it does not deserve the hype it gets.
We certainly do not scam our users, Piper, and we regret to hear that you have not had a smooth cancelation process, we would like to hear from you directly to make sure the matter gets resolved. When you have the time, please contact us directly at social@myperfectresume.com with your account details, once our team reviews your case they will be getting in touch with you.