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I had been an iHerb customer for over 10 years. Always felt uneasy that they have no customer svc phone# nor live chat (they have live chat button, but it is NEVER active). Then in Dec 2023 I had an issue with a product I rec'd. I was emailed info about how to access a return label. I used it and then the issues began. After pkg was returned to iHerb, I heard nothing. I sent several inquiries via their online contact and email. Nothing. Finally my credit card refunded my $. I decided to close my iHerb acct. Instead, they blocked my acct for suspicious activity. Took days for them to reactivate the acct. I want to knw:what was the suspicious activity detected? This is serious but they are not responding to that. I think their customer svc is all automated. They even send emails with links to NONEXISTENT pages for additional help. About to contact the BBB.
Tip for consumers:
If there is ever an issue with an order you are at the mercy of iHerb's horrible customer service. If you contact them demanding a response, they block your account and shut you out of their email.
Products used:
Health supplements
Cathy S.'s review of iHerb earned 2 Very Helpful votes
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Dear Valued Customer,
In relation to your request to have your account deleted, we have taken action and deactivated your account. Your account can no longer be accessed and no orders can be made with your account. You will no longer receive emails from iHerb to the deactivated account's email address unless it is a reply to an email that you send to us first. In that sense, deactivation is the same as deletion.
We are legally obligated to keep your records, including Personal Information, in our systems to fulfill our obligations to you as a merchant and to comply with applicable law; including taxation laws governing record-keeping requirements. We will retain it for as long as it is strictly necessary to comply with a legal obligation to which we are subject or that are strictly necessary for the establishment, exercise or defense of legal claims.
Thank you for choosing iHerb.com, we strive to provide our customers with a pleasant shopping experience and hope to serve you better in the future.