P M.

I transferred services from one carrier to CC thinking I would save money. Well, that did not happen and I found out they are just a pain in the a$$. I contacted them to switch service on 4/1. I did it over the phone. I followed the directions if the representative to a T. I received email confirmation that everything was completed. Two weeks later I get a bill from my "former" carrier that I had to pay for an entire month. I explained that my service was transferred on 4/1. I wasn't and that I needed to contact CC. I did and the woman that answered said I was "in limbo." She I asked her what that meant and she said I was with both services. What? Yes! My former carrier was charging me for a whole month and they were charging me for the two weeks that I was told I was transferred over. I asked to speak to a supervisor and she said to hold then disconnected my service. I couldn't call out or get calls in! I had to drive 45 minutes to Target and they don't have a representative there so a Target employee pulled a pamphlet to get a number and let me use the store's phone. The representative that answered didn't want to talk directly to me, yet use the employee as the middleman. He finally said he wasn't going to do that and she could talk to me directly. The woman accused me if not transferring my phone over correctly. I told her I did exactly what I was told by the man on the phone. She called meva lier! I told her to pull the phone conversation from 4/1 to prove that. She said she doesn't have the authority to do that. I said I wanted to speak with someone who did. I was transferred to a man who, again, accused me of not transferring my phone correctly. I asked him to pull the phone conversation and he outright said, NO! He said there was a not from a representative on that date that I refused to follow directions. If that was true, why did I get a confirmation email that everything was completed. I also received a survey in which I gave the a glowing review because everything seemed to go so smoothly. Boy was I wrong. 3 hours in Target and I got nowhere! I went to my old carrier the next morning and tried to transfer back. I thought everything was going well until I kept getting text messages from two friends wondering why their calls were going straight to voicemail and the voicemail said it was not set up yet. After 2 hours on the phone and another 3 hours in the store again, I found out CC hijacking my telephone number. They told my former carrier now carrier that I would have to purchase another phone and get a new number. I kid you not. I have had the same number for 19 years and my phone for one year and it is 100% paid off. The manager at my current carrier couldn't believe what she was hearing. Anyway, I ended up getting my number back. I was put through He!. I learned my less. Like they say, if it sounds too good to be true, then it's not true. Is that the exact quote? Sorry so long. And they lied to me about the towers they use. I live in the country and they promised over and over that I would get service out there, liers. I told them what cell companies do not provide services there and come to find out those are the exact towers they use.