P N.

Contacted US service animals for a Service Dog letter. Was taped in the initial conversation so they know what I requested. Waited for a call from Nancy Spitzer who denied my request. Said she could not provide that without Cerification of my dogs training. She fully understood what I asked for. Not ten minutes later I received a notice that she gave me an ESA letter. I did not want an ESA letter nor did I ask for one and now being charged the full price for what they wanted to give me. I feel baited and switched. I asked for my money back but was denied. I also feel the medical Profesdional Nancy Spitzer commuted an ethics violation knowing she was putting me in a position of being charged for something I did not ask for. She refused what I asked for and I have that on tape. This company preys on mental health patients because we are vulnerable.