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Worst experience ever trying to cancel. Wife cancelled multiple times (orders and subscription), still continued to charge. I called to request a refund (wife works and was unable to call) they refused to do anything with it even though I was able to give the representative all of the account information, the bank name, charge amount, date of charge etc. when I asked to speak to a manager they were "unavailable". Still unable to cancel the order/get a refund so I am currently dealing with my bank and since I am the one who is home when the orders arrive, I'll be refusing delivery. That is unless the unavailable manager becomes available this evening and they call us to deal with this major issue.
Tip for consumers:
Never again
Products used:
Wine
Pod Customer A.'s review of Firstleaf earned 2 Very Helpful votes
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We're so sorry your wife had trouble cancelling her account. We take account privacy seriously at Firstleaf and only allow changes to be made by the actual account holder. Once an account is closed we do not send orders or charge your card. It looks like a manager was able to contact you and the account is now closed. If you have any questions on how the membership works in the future please feel reach to reach out to us at any time at service@firstleaf.com.