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Sonora L.

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1 Review by Sonora

LastMinuteTravel

  • LastMinuteTravel

“I got the wrong-size room”
5/9/21
Verified purchase

I got the confirmation letter that I've ordered 2-queen-bed room. But, when checking in, the hotel gave me the 1-queen-bed room instead. The manager told me LMT didn't guarantee the exact room when booking... it sucks.

"Home2 Suites by Hilton Holland"

Tip for consumers:
I would highly recommend that after ordering online, make a phone call or email to confirm with the hotel directly if they exactly have the same information from the third company for your reference.

Products used:
Hotel

The confirmation I had is “2 queen beds studio” when checking in, I only got ‘one queen bed studio’ product 0
Only one bed. But I ordered “Studio 2 Queen Beds Studio”. product 2
The other one bed is the sofa bed. Not “Studio 2 Queen Beds Studio”. product 3
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