Pauline D.

I ordered at the beginning of the year. Waited 15 weeks when it are the chair had no screw mechanism and the couch was 2 different shades of grey also quality of material and cushioning was not the best. I spoke to next who explained I would get compensated for the wait and encouraged me to order again and they would have the quality checked before delivery. I waited 12 weeks. It arrived and settee had exact same issues. During this delivery my floor was damaged. I was contacted by complaints department who were not the people previously dealing with this issue. She would not take responsibility for what they had told me because it wasn't her department. I was given option of taking a discount for a settee (extremely poor quality)or allow them to send someone out to see if they could match material. Said no because if I pay any money I would want a high standard they say they provide. I refused to order another one because it would take another 12 weeks and didn't want risk of this happening again. They allowed me to keep the settee until I could find another alternative. When everything was finally uplifted I was told there would be no compensation because I didn't reorder and they had given me option. So 8months later I'm left with stress and disappointment. They did send someone out to fix damage to floor but they were unable to bring it back to how it was initially. Disgusted I wouldn't encourage anyone to buy