SO DISAPPOINTING_ I have always been a huge Dell fan. Working in IT, my company orders hundreds of thousands of dollars each year. All of my personal computers are Dell.
I ordered a 24" monitor thru the Dell website that had a $50 VISA promo gift card, but never rec'd it. After waiting 8 weeks for the card to arrive, I contacted Dell, after more emails and phones calls, Dell responded that the Visa gift card was an e-offer and I had to respond within 30 days to the 1 email they sent telling me this. No where did their website say this. No where on the order did it say this. Now they are telling me because I waited over 30 days to contact them there is nothing they can do,
I am so disappointed in Dell. They advertise a $50 Visa gift card and then do not make good on their offer. They say they cannot give a credit or refund. The supervisor said their was no one above her that i could speak with or anything that could be done.
Dell used to have good customer service and take care of their customers. From what I am seeing, that is no longer the case.