Prameela J.

Terrible service. Have been waiting for my order from Nordictrack for over 2.5 months. I received my first mail from ryder for a white glove delivery on the 15th of December to schedule my delivery. The earliest date available was 14th January 2022. I promptly confirmed the delivery date. Then my mail box was spammed with reminder email for almost a month.

A day before the delivery, I receive a text mentioning the 2 hr window (between 10am-12pm) during which it would be delivered. I called them up to move the time to after 12pm. They said that it was not possible. So I rescheduled it to the next available day 15th January. I received a text confirming the time of delivery between 11:00am - 1:00 pm. I was eagerly waiting on Saturday morning... it did not arrive. I called them up at 12:00 pm and the representative said that she would check and call me back. The call never came. I tried calling back but they close by 2:00 pm.

I had to wait until Monday to contact them. On Monday when I called them. The representative tells me that my delivery was never scheduled and she tells me that the next available date is the 23rd of January.

I am utterly disappointed with both Nordictrack and Ryder.!