I have been using Travel pod for many years. Lately from last 2-3 years, i have seen the service quality has come down. Customer service team is always keen in booking at the first discussion without given time to decide and check more. There has been always a verbal communication and no details sent via email.
Lot of Bad experiences with Travel pod while booking ticket for myself and family. My recommendation is to choose other travel agency and NOT CHOOSE TRAVELOPOD based on my personnel experience.