PR C.

Following is my feedback to recent online supplier:-
"I suggest you steer customers away from DPD. The worst of them is not the failures which can happen to anyone, but THE COMPLETE BLOCKING OF ANY ABILITY FOR THE AFFECTED CUSTOMER TO MAKE CONTACT WITH THEM TO RESOLVE THE PROBLEM. I personally will not again purchase anything which is to be delivered by DPD."
This followed a three-day delay only resolved by the supplier paying extra to DPD to "upgrade" the delivery. I wasted a morning waiting in for delivery only to receive a totally dishonest message that delivery had been refused becasue "the item was no longer required"!

Ordered HDMI-miniHDMI cable - received HDMI-HDMI cable. Needed one in a hurry so had to go and buy one in the high street.

Checked my printout of order and confirmed had ordered correctly. Several polite emails exchanged and sent scan of packaging. No further response for a fortnight so telephoned to be met by statement from sales person Paul Jackson that I had to email and he had no access to my data (having tried to quote order number.) Asked him what I should do if I get no response to emails, e.g. come and camp on their doorstep upon which he simply hung up.