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I made my CV on 22nd Feb 2024 and paid 14 days amount. After that same day, I tried to edit but on the system, they said to do the payment. I sent an email to customer care and attached the transaction details they said that I have a basic account without any payment. They asked me to send my bank details email ID etc but after that no reply from their side. Today they deducted AED 89.95 from my account. If I have no paid subscription and if I was able to edit my CV bcz as per them I never made a payment how come they deducted 89.95 amount from my account? They have my bank account number and that's why they are deducted money. Even though I had downloaded the CV from the site on 22nd Feb after 14 days of payment. I wanted to cancel the subscription but was not able to do so because the cancelation option was not there. These people are fake. I have sent them an email to return my money and I am waiting for their reply. Let's see
Ann G.'s review of MyPerfectCV earned a Very Helpful vote
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I am very upset, the first time I used it, I paid about 10 for 7 days, then my debit card number...
The site has a basic profile, but is set up to take money without the clients knowledge. Check...
Hello,
We sincerely apologize for the inconvenience you've experienced. We understand the frustration caused by the discrepancy in your account status and the unexpected deduction from your account.
We assure you that we take such matters seriously and are committed to resolving this issue promptly. We have noted your request for a refund and assure you that our team is actively working on addressing your concerns. We kindly ask for your patience as we investigate this matter further and provide you with a satisfactory resolution.
Regarding the cancellation option, we apologize for any difficulty you encountered in locating it. We will ensure that the cancellation process is made more accessible for our users in the future.
Once again, we apologize for the inconvenience caused and appreciate your understanding as we work to rectify the situation. If you have any further questions or concerns, please feel free to reach out to us directly, and we will be more than happy to assist you.
Thank you for bringing this matter to our attention.