Prefer N.

I bought a suede bucket bag from them. It's very nice looking and exactly what I want — except the bag arrived with a foul odor. Online research suggests that bad smelling leather comes from cheap and/or unethical manufacturing processes. Chat and email to Madewell resulted in an immediate issue of a return label. I actually want to keep the bag, but I do want to know why it smells and how to remove the odor. No response. There is no way to connect with someone by phone, and no attention to listening to the customer. You only get chatbot a, virtual assistants, or humans trained to function as bots. When I told my daughter I'd ordered something from Madewell, she told me about their dicey reputation. This confirms it.