I received a shipment of wines without getting a email,which was requested, refused the shipment at the door as instructed and haven't received the credit back on my card! They say 3-5 business days, its been more and their customer service is horrendous. It's offshore and they won't transfer to the states! Those agents ask for all types of information but can't resolve squat! Called three or four times with a bevy of incompetence. Cancelled my sub and waiting for my credit. THANK YOU DENNIS