Pat R.

Placed and on line order and paid via PayPal, immediately realized that my old address was listed as the the mailing address so I contacted ON customer service immediately they said they were no able to cancel the order but would put a request in to do so. Next day i called again and was told the cancellation has not been approved yet and they will put another cancellation request in to expedite it. Wrong…. 2 hours later got the email the the order shipped so i called yet again, was told they could do nothing about it and i would have to call back when I was notified that the order had been delivered to the wrong address and they will then be able to refund my money since i contacted them immediately after I placed the order and I had reordered it to the correct address. Well here I am again on the phone with them in the day it was delivered to the wrong address and of course they are telling me that I have to call back yet again on another week and they may be able to help me. Doesn't make any sense why they could not cancel the order from the start and saved all of us a lot of aggravation. Well I not a fortune teller but judging by they way they have handled this situation Old Navy will be the next company that closes their door. I for one will never order online again from them and will be returning the order that I receive to my correct address.