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Customer service is a joke.
Put the correct shipping address in, got an order confirmation stating that the address and what was ordered. Checked it and it was all correct.
A day later, I got the shipping confirmation and the address is wrong. I contacted customer service and it takes them several hours between emails, up to 20 hours, in response. The person manning the email doesn't read the entire email and repeats things when they have been spelled out in previous emails which makes the entire process tedious. Explanation of what happened above was described multiple times and they insist on checking and asking me for screenshots, which I also sent them multiple times.
I haven't even received the items yet and not sure about the quality but so far the experience has not been good.
P W.'s review of Banggood earned 8 Very Helpful votes
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear P W.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team